Hibajiee FAQ — All your questions, answered

Resetting your password is quick and easy. login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address, and an OTP or reset link will be sent to you. Use it to set a new password. The entire process takes just 2–3 minutes.

After 5 consecutive incorrect password attempts, your Hibajiee account will be temporarily locked. Use the "Forgot Password?" option to reset it, or wait 30 minutes for the account to unlock automatically. If the issue persists, please contact live chat support.

Yes, Hibajiee allows you to log in from multiple devices using the same account. For security purposes, logging in from a new device will trigger a verification code sent to your phone. If you're using a shared device, remember to log out after your session.

To complete KYC verification at Hibajiee, go to your profile section and upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Verified accounts benefit from higher withdrawal limits and additional perks.

The minimum deposit at Hibajiee is just ৳200 BDT, applicable across all payment methods. However, certain bonus offers may require a specific minimum deposit amount to qualify. For more details, On the promotions page See.

bKash, Nagad, and Rocket deposits at Hibajiee are typically processed within 1–5 minutes. USDT deposits may take 10–30 minutes depending on the blockchain network. Bank transfers generally take 1–3 hours. If more than 30 minutes have passed without confirmation, please contact support.

Hibajiee does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. For USDT deposits, network gas fees may also apply.

Hibajiee typically processes withdrawals within 15–30 minutes. bKash and Nagad are the fastest options, usually completing within 15 minutes. Bank transfers may take 1–2 business days. Slight delays may occur during peak hours.

The minimum withdrawal amount at Hibajiee is ৳500 BDT. The daily maximum withdrawal limit for standard accounts is ৳50,000 BDT. VIP members enjoy higher limits, and verified accounts are eligible for even greater limits. For more details, VIP page See.

Withdrawals are commonly rejected due to incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Check your email for the reason, or contact live chat support. Once the issue is resolved, you can resubmit your request.

A wagering requirement means you need to bet your bonus a set number of times before you can withdraw it. For example, a 5x wagering requirement on a ৳100 bonus means you'll need to place ৳500 in bets. Wagering requirements vary for each Hibajiee bonus — for details On the promotions page is shown.

No, bonuses cannot be withdrawn directly. To withdraw winnings derived from a bonus, you must first meet the specified wagering requirements. However, your own deposited funds can be withdrawn at any time — only the bonus balance will be forfeited.

Yes, all games at Hibajiee use internationally recognised Random Number Generator (RNG) technology. Every game outcome is completely random and cannot be manipulated by anyone. All our game providers are independently audited and certified by third parties.

Hibajiee's game servers save your session state the moment a connection drops. When you reconnect, you'll pick up right where you left off. If the game had already ended, the result will be settled accordingly and your wallet will be updated.

Among Hibajiee's game offerings, Blackjack and Baccarat typically have the highest RTP (Return to Player) — often above 98%. Slot games generally range from 94%–97% RTP. Keep in mind that all games are random and outcomes are never guaranteed. Please play responsibly. For more details, Responsible Play View page.

Hibajiee VIP members enjoy a wide range of exclusive benefits:

• Higher Withdrawal Limits
• Dedicated Account Manager
• Priority Support
• Exclusive Bonuses & Cashback
• Exclusive event invitations
• Faster Withdrawal Processing

Hibajiee VIP points have an expiry period. If there is no betting activity for 90 days, your points and VIP tier may be subject to review. Play regularly to maintain your VIP status. For full terms and conditions, VIP page See.

To enable 2FA, go to your profile settings and click on the "Security" section. Turn on the "Two-Factor Authentication" option. Each time you log in, an OTP will be sent to your mobile. This adds an extra layer of protection to your Hibajiee account — we strongly recommend keeping it enabled.

Take the following steps immediately:

• Change your password as soon as possible
• Contact Hibajiee Live Chat Support
• Request a temporary lock on your account
• Log out of all active sessions
• Enable 2FA

Hibajiee's security team will investigate promptly and take action.

Yes, the Hibajiee mobile app gives you full access to everything on the website — games, deposits, withdrawals, bonuses, live chat, and more. Plus, the app comes with extra perks like biometric login, push notifications, and faster load times.

When an update is available, you'll see a notification inside the app. You can update directly from there, or App page Download and install the latest version from the official source. Your account data remains secure throughout the update process.